Northeast Health Care Quality FoundationNortheast Health Care Quality Foundation

 

 

 

The QIO for Maine, New Hampshire and Vermont

 

 

 

 

 

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QIO TRANSMITTAL SERIES

ISSUE: Model Hospital Notices  -  Printable pages

MODEL HOSPITAL NOTICES OF MEDICARE NONCOVERAGE 

Note:  Notices numbered 02, 04, 05, 07, 09, 10, 12, 13, 22 and 23 are no longer used.

 

Effective July 2, 2007, notices number 14-21, 24 and 25 are no longer used.

 

Effective July 2, 2007, the Important Message from Medicare and the Detailed Notice of Discharge are to be used by all inpatient hospitals.  These notices and instructions for their use can be found at Medicare’s Beneficiary Notice Initiative web site, http://www.cms.hhs.gov/bni/.

 

The following table summarizes the notice types provided in this QIO Transmittal Series by provider type.  Please note that with the exception of the generic/ED notices, these notices are to be used for patients in, or being admitted to, acute care beds only.  The generic/ED notices are to be used for patients in SNF swing beds only.  Note also that these notices are for patients with traditional or Fee for Service Medicare.  Notices for patients who belong to managed care plans can be found at Medicare’s Beneficiary Notice Initiative web site, http://www.cms.hhs.gov/bni/.

 

 

DRG reimbursed Hospitals w/o Swing beds

Critical Access / Specialty Hospitals / Specialty Units w/o Swing Beds

DRG reimbursed / Critical Access Hospitals with Swing Beds

Acknowledgment

01

01

01

Admission Notices

03, 06, 08, 11

03, 06, 08, 11

03, 06, 08, 11

Reinstatements, Deemed Admissions, Rescissions

 

26, 27, 28

 

26, 27, 28

 

26, 27, 28

No Concurrence, Hospital requests QIO Review to Issue Notice

 

 

31, 32

 

 

31, 32

 

 

31, 32

Generic/ED Notices

NA

NA

33, 34

 

If circumstances in any individual case vary from those for which the models are intended, it is the hospital's responsibility to modify the notice (with the exception of the generic/ED notice, and the Important Message and Detailed Notice, which cannot be altered) to accommodate the particulars of the case, ensuring that the contents and issuance of the notice are in accordance with the information provided in this transmittal and reflected in the model notices.  Hospitals may develop their own notice formats, which may be used after approval is obtained from NHCQF.  Hospital developed notices must be in accordance with the information provided in this transmittal.

 

 

Acknowledgments

 

01         Acknowledgment of receipt of notice when notice is given in person or mailed to the patient representative after telephone notification was made or attempted (any type of notice)

 

Preadmission Notices

 

03         Preadmission notice for proposed admission to any acute care bed (i.e., this letter is not applicable for admissions to SNF or ICF/NF swing beds)

 

Admission Notices

 

06         Admission notice for admissions to any acute care bed (i.e., this letter is not applicable for admissions to SNF or ICF/NF swing beds), in any of the following circumstances:

 

1.    The patient is being given verbal and written notice by 3:00 p.m. on the day of admission; or

 

2.    The patient representative is being given verbal and written notice in person by 3:00 p.m. on the day of the patient's admission; or

 

3.    The patient's representative was verbally notified by telephone by 3:00 p.m. on the day of the patient's admission and written notice is being mailed (postmarked) the same day.

 

Late Admission Notices

 

08         "Late" admission notice for admission to any acute care bed (i.e., this notice is not applicable for admissions to SNF or ICF/NF swing beds), in any of the following circumstances:

 

1.                The patient is being given verbal and written notice after 3:00 p.m. on the day of admission; or on any subsequent day of the hospital stay; or

 

2.    The patient's representative is being given verbal and written notice in person after 3:00 p.m. on the day of the patient's admission; or on any subsequent day of the hospital stay; or

 

3.    The patient's representative was verbally notified by telephone after 3:00 p.m. on the day of the patient's admission or on any subsequent day of the hospital stay and written notice is being mailed (postmarked) the same day.

 

Late Admission Notice by Certified Mail

 

11          Admission or "late" admission notice for admission to any acute care bed (i.e., this notice is not applicable for admissions to SNF or ICF/NF swing beds), when both of the following circumstances apply:

 

1.                The hospital has determined that the patient is incapable of understanding the notice, and

 

2.                The hospital has not established contact with the patient's representative to provide the required verbal notification.

 

              In these instances, the written notice must be sent by certified mail, return receipt requested.

 

 

 

Special Notices

 

Hospitals are required to advise the patient/patient representative in writing of reinstatements/deemed admissions and rescissions.  The following three (3) models are recommended for use, but may be altered at the hospital’s discretion.

 

26         Reinstatement/Deemed Admission Notice after an admission type notice issued when the patient becomes acute level of care after a non-covered period.

 

27         Reinstatement after a continued stay notice issued when the patient reverts back to an acute level of care.

 

28         Rescission notice following an inappropriately issued notice of any type.

 

Hospital Requested QIO Concurrent Review

 

31         Referral Form: Hospital Request for QIO Review/Denial

 

32         Notice to Beneficiary of QIO Review of Need for Continued Hospitalization

 

Generic/ED Notices

 

33         Generic/ED Notice of Medicare Provider Non-Coverage issued in any facility with swing beds when the patient's level is changing from SNF to ICF/NF level or the patient is being discharged to any setting other than acute or another SNF, and:

 

1.                The patient is being given verbal and written notice; or

 

2.                The patient representative is being given verbal and written notice in person; or

 

3.                The patient representative was verbally notified by telephone and written notice is being mailed on the same day.

 

4.                The hospital has determined that the patient is incapable of understanding the notice, and the hospital has not established contact with the patient's representative to provide the required verbal notification.  In these instances, the written notice must be sent by certified mail, return receipt request.

 

 

34         Detailed Explanation of Non-Coverage Notice issued in any facility with swing beds when the patient has appealed the generic/ED notice.

ACKNOWLEDGEMENT OF RECEIPT OF NOTICE

 

 

Patient _________________________________________

 

Patient Representative ____________________________________________

 

 

TO BE COMPLETED BY PATIENT OR PATIENT REPRESENTATIVE

 

 

This is to acknowledge that I have received this change in level of care / notice of noncoverage  of services from the Hospital on   (Date)  .  I understand that my signature below does not  indicate that I agree with the notice, only that I have received a copy of the notice.

 

 

_____________________________________________     _________ __________

(Signature of Patient/Patient Representative)                    (Time)      (Date)

 

(If mailed, insert) Please complete and sign this acknowledgment and return to:

 

(Insert name and address of hospital contact person)

 

 

 

 

TO BE COMPLETED BY HOSPITAL (Optional When Providing Notice In Person)

 

 [   ]  Patient/patient representative verbally notified of notice on ___________ at ________

(Date)                  (Time)

        by ___________________________________.

(Hospital Representative)

 

Notice Mailed on __________

(Date)

 

[   ]   Verbal notification of patient/patient representative attempted on ___________

(Date)

        by ____________________________________; attempt unsuccessful.

(Hospital Representative)

 

Notice Mailed by Certified Mail on _________

(Date)

 

 

 

For Hospital Use:  Optional Form For Documentation Of Required Verbal Notification:

 

The Patient / Patient Representative has been informed of the following:

[   ]   Decision was made by (Name of Hospital)

[   ]   Effective date of change in level of care

[   ]   Rights to QIO review and the effect of review on the patient’s change in level of care

[   ]   The Northeast Health Care Quality Foundation toll-free and local telephone number and mailing address.

 

 

HIN-03                      PREADMISSION NOTICE TO ACUTE CARE BED

Page 1                                       Verbal Notification Provided

 

(Hospital Letterhead)

 

 

 

 

 

 

 

 

 

Name of Patient:___________________         Name of Physician:_______________________              

Patient ID Number: _________________                Date Issued: ____________________________

_________________________________________________________________________________

 

We believe that Medicare is not likely to pay for your admission for  (specify services or condition) because:

___ it is not considered to be medically necessary

___ it could be furnished safely in another setting

___ other ___________________________________________________

 

However, this notice is not an official Medicare decision.

 

If you disagree with our finding:

 

  • You should talk to your doctor about this notice and any further health care you may need.

 

  • You also have the right to an appeal, that is, an immediate review of your case by a Quality Improvement Organization (QIO).  The QIO is an outside reviewer hired by Medicare to make a formal decision about whether your admission is covered by Medicare.  See page 2 for instructions on how to request a review and contact the QIO.

 

·        If you decide to go ahead with the hospitalization, you will have to pay for customary charges for all services furnished during the stay, except for those services for which you are eligible under Part B.


HIN-03

Page 2

 

If you want an immediate review of your case:

 

  • Call the QIO immediately at the number listed below, but no later than 3 calendar days after you receive this notice.  If you are admitted, you may call the QIO at any point in the stay.

 

QIO Contact Information:

 

Northeast Health Care Quality Foundation (NHCQF)

15 Old Rollinsford Road, Suite 302

Dover, New Hampshire 03820-2830

800-772-0151

 

If you do not want an immediate review:

 

  • You may still request a review within 30 calendar days from the date of receipt of this notice by calling the QIO at the number above.

 

Results of the QIO Review:

 

  • The QIO will send you a formal decision about whether your hospitalization is appropriate according to Medicare’s rules, and will tell you about your reconsideration and appeal rights.

 

    • IF THE QIO FINDS YOUR HOSPITAL CARE IS COVERED, you will be refunded any money you may have paid the hospital except for any applicable copays, deductibles, and convenience items or services normally not covered by Medicare.

 

    • IF THE QIO FINDS THAT YOUR HOSPITAL CARE IS NOT COVERED, you are responsible for payment for all services beginning on the day you are admitted to the hospital.

 

For more information, call 1-800-MEDICARE (1-800-633-4227), or TTY:  1-877-486-2048.

_____________________________________________________________________________________

 

 

 

HIN-06                      ADMISSION NOTICE TO ACUTE CARE BED

Page 1                                       Verbal Notification Provided

 

(Hospital Letterhead)

 

 

 

 

 

 

 

Name of Patient:___________________         Name of Physician:_______________________              

Patient ID Number: _________________                Date Issued: ____________________________

_________________________________________________________________________________

 

We believe that Medicare is not likely to pay for your admission for  (specify services or condition) because:

___ it is not considered to be medically necessary

___ it could be furnished safely in another setting

___ other ___________________________________________________

 

However, this notice is not an official Medicare decision.

 

If you disagree with our finding:

 

  • You should talk to your doctor about this notice and any further health care you may need.

 

  • You also have the right to an appeal, that is, an immediate review of your case by a Quality Improvement Organization (QIO).  The QIO is an outside reviewer hired by Medicare to make a formal decision about whether your admission is covered by Medicare.  See page 2 for instructions on how to request a review and contact the QIO.

 

  • If you decide to go ahead with the hospitalization, you will have to pay for customary charges for all services furnished after receipt of this hospital notice, except for those services for which you are eligible under Part B.

 

 

HIN-06

Page 2

 

If you want an immediate review of your case:

 

  • Call the QIO immediately at the number listed below or you may call the QIO at any point in the stay.
  • You may also call the QIO for quality of care issues.

 

QIO Contact Information:

 

Northeast Health Care Quality Foundation (NHCQF)

15 Old Rollinsford Road, Suite 302

Dover, New Hampshire 03820-2830

800-772-0151

 

If you do not want an immediate review:

 

  • You may still request a review within 30 calendar days from the date of receipt of this notice by calling the QIO at the number above.

 

Results of the QIO Review:

 

  • The QIO will send you a formal decision about whether your hospitalization is appropriate according to Medicare’s rules, and will tell you about your reconsideration and appeal rights.

 

    • IF THE QIO FINDS YOUR HOSPITAL CARE IS COVERED, you will be refunded any money you may have paid the hospital except for any applicable copays, deductibles, and convenience items or services normally not covered by Medicare.

 

    • IF THE QIO FINDS THAT YOUR HOSPITAL CARE IS NOT COVERED, you are responsible for payment for all services beginning on (specify date)

 

For more information, call 1-800-MEDICARE (1-800-633-4227), or TTY:  1-877-486-2048.

_____________________________________________________________________________________

 


HIN-08              LATE ADMISSION NOTICE TO ACUTE CARE BED

Page 1                               Verbal Notification Provided

 

(Hospital Letterhead)

 

 

 

 

 

 

 

 

Name of Patient:___________________         Name of Physician:_______________________              

Patient ID Number: _________________                Date Issued: ____________________________

_________________________________________________________________________________

 

We believe that Medicare is not likely to pay for your admission for  (specify services or condition) because:

___ it is not considered to be medically necessary

___ it could be furnished safely in another setting

___ other ___________________________________________________

 

However, this notice is not an official Medicare decision.

 

If you disagree with our finding:

 

  • You should talk to your doctor about this notice and any further health care you may need.

 

  • You also have the right to an appeal, that is, an immediate review of your case by a Quality Improvement Organization (QIO).  The QIO is an outside reviewer hired by Medicare to make a formal decision about whether your admission is covered by Medicare.  See page 2 for instructions on how to request a review and contact the QIO.

 

  • If you decide to go ahead with the hospitalization, you will have to pay for customary charges for all services furnished on the day following the day of receipt of this hospital notice, except for those services for which you are eligible under Part B.

 

 

HINN-08

Page 2

 

If you want an immediate review of your case:

 

  • Call the QIO immediately at the number listed below or you may call the QIO at any point in the stay.
  • You may also call the QIO for quality of care issues.

 

QIO Contact Information:

 

Northeast Health Care Quality Foundation (NHCQF)

15 Old Rollinsford Road, Suite 302

Dover, New Hampshire 03820-2830

800-772-0151

 

If you do not want an immediate review:

 

  • You may still request a review within 30 calendar days from the date of receipt of this notice by calling the QIO at the number above.

 

Results of the QIO Review:

 

  • The QIO will send you a formal decision about whether your hospitalization is appropriate according to Medicare’s rules, and will tell you about your reconsideration and appeal rights.

 

    • IF THE QIO FINDS YOUR HOSPITAL CARE IS COVERED, you will be refunded any money you may have paid the hospital except for any applicable copays, deductibles, and convenience items or services normally not covered by Medicare.

 

    • IF THE QIO FINDS THAT YOUR HOSPITAL CARE IS NOT COVERED, you are responsible for payment for all services beginning on (specify date)

 

For more information, call 1-800-MEDICARE (1-800-633-4227), or TTY:  1-877-486-2048.

_____________________________________________________________________________________

 

 

HIN-11              ADMISSION/LATE ADMISSION NOTICE TO ACUTE CARE BED

Page 1                                       Certified Mail

 

(Hospital Letterhead)

 

 

Name of Patient:___________________         Name of Physician:_______________________              

Patient ID Number: _________________                Date Issued: ____________________________

_________________________________________________________________________________

 

We believe that Medicare is not likely to pay for the patient’s admission for  (specify services or condition) because:

___ it is not considered to be medically necessary

___ it could be furnished safely in another setting

___ other ___________________________________________________

 

However, this notice is not an official Medicare decision.

 

If you disagree with our finding:

 

  • You should talk to the patient’s doctor about this notice and any further health care that may be needed.

 

  • You also have the right to an appeal, that is, an immediate review of the patient’s case by a Quality Improvement Organization (QIO).  The QIO is an outside reviewer hired by Medicare to make a formal decision about whether this admission is covered by Medicare.  See page 2 for instructions on how to request a review and contact the QIO.

 

  • As a hospital representative was unable to contact you by telephone to notify you of this decision, if the patient remains in the hospital, the patient will have to pay for customary charges for all services furnished on the day following the day of receipt/refusal of this hospital notice, except for those services for which the patient is eligible under Part B.

 

  

 

HINN-11

Page 2

 

If you want an immediate review of this case:

 

  • Call the QIO immediately at the number listed below or you may call the QIO at any point in the stay.
  • You may also call the QIO for quality of care issues.

 

QIO Contact Information:

 

Northeast Health Care Quality Foundation (NHCQF)

15 Old Rollinsford Road, Suite 302

Dover, New Hampshire 03820-2830

800-772-0151

 

If you do not want an immediate review:

 

  • You may still request a review within 30 calendar days from the date of receipt of this notice by calling the QIO at the number above.

 

Results of the QIO Review:

 

  • The QIO will send you a formal decision about whether the hospitalization is appropriate according to Medicare’s rules, and will tell you about your reconsideration and appeal rights.

 

    • IF THE QIO FINDS THE PATIENT’S HOSPITAL CARE IS COVERED, the patient will be refunded any money that may have been paid the hospital except for any applicable copays, deductibles, and convenience items or services normally not covered by Medicare.

 

    • IF THE QIO FINDS THAT THE PATIENT’S HOSPITAL CARE IS NOT COVERED, the patient is responsible for payment for all services as explained in this notice.

 

For more information, call 1-800-MEDICARE (1-800-633-4227), or TTY:  1-877-486-2048.

_____________________________________________________________________________________

 

 

 

 

HIN - 26            DEEMED ADMISSION LETTER AFTER ADMISSION NOTICE

 

(Hospital Letterhead)

 

 

Date of Notice:

 

Patient/Patient Representative

Address

 

RE:  Name of Patient:

Medicare Number:

Admission Date:

Attending Physician:

 

Dear (Patient/Patient Representative):